Cancellation:

1. Your order can only be cancelled if it has yet to be shipped. To cancel, please write to our customer support team at contact@thegutguru.shop
2. In such cases, the order will be cancelled, and the refund will be processed by us within 7 business days after the cancellation request is acknowledged.
3. Orders cannot be cancelled once shipped.

Returns:

You can return your product within 10 days of delivery if the product is damaged, leaking, tampered with, or broken, or if the package is compromised.

1. Wrong product delivered.
2. Product post-expiration date.
3. Incomplete order / Missing products.

Returns will not be accepted if:

1. Products are opened, used, or altered.
2. Original packaging (cartons, labels, etc.) is missing.
3. The return/replacement request is generated more than 10 days after the date of delivery.
4. The damaged/missing product is reported after 10 days from the date of delivery.
5. The product is being returned for a reason other than a manufacturing defect.

Process:

If you would like to return a product, let us know by emailing us at Contact@thegutguru.shop within 7 days of receiving the product. Your email should contain:

• Order ID
• Name
• Items you want to return
• Reason for return
• Please ensure to include images as proof in your email

We will investigate and review your return request within 24 working hours.

If, based on our examination, the product is beyond use or in damaged condition, we will request you discard the product. In this case, we will provide a replacement accordingly.

After your product(s) are received, we will verify it against the claim and initiate the replacement or refund accordingly.

Refunds will not be issued if:

• The product returned is noticeably damaged or tampered with.
• The shipping address you provided while placing the order is incorrect.
• You have consumed part of the product and then decided to return it.
• You do not comply with the return policy stated above.

Refunds may be issued under the following circumstances:

1. The product ordered by you is out of stock with us.
2. The shipping address is not serviceable by us.
3. You comply with the return policy stated above.
4. The product returned by you is in good condition and hasn’t been tampered with.
5. You were charged twice for a single order from the same email address.

Return Pick-up (available for most pin codes):

1. Once we receive a return email request, we will initiate a reverse pickup. A service representative will visit you for the pick-up within 1 to 2 days.
2. If our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.

Refund Amount Timelines:

1. If you made an online payment, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days of receiving the refund request from you.
2. For COD orders, we will refund the amount to your bank account within 14 working days of receiving a refund request.